Returns and refunds

This page explains wrong fit returns, change of mind returns, and your rights under Australian Consumer Law when you buy from Aftermarket Parts Australia.

Your rights under Australian Consumer Law

Consumer guarantees under the Australian Consumer Law apply to your purchase, and nothing on this site limits them.

If a part has a major failure or does not meet a consumer guarantee, you may have rights under the law. These rights are separate from any store return policy.

Wrong fit returns

If you receive a part that does not suit your vehicle, contact us as soon as you can through the contact page.

To help us check fitment, send your VIN through the contact page and our team can confirm the fit before purchase.

Listings state the part, the vehicle make and model, the series, the build month range it suits, and the side where the part is handed. Please check these details against your vehicle before ordering.

Before you request a return

Check the listing details against your vehicle.
Confirm the VIN if you are not sure about fitment.
Keep the part in the condition it was received, where possible.
Do not fit, modify, or damage the part if you believe it is wrong for your vehicle.

TO CONFIRM: return request process and contact method for wrong fit returns.

Change of mind returns

TO CONFIRM: whether change of mind returns are accepted.

TO CONFIRM: change of mind return window in days.

TO CONFIRM: whether a restocking fee applies.

If change of mind returns are accepted, the part should be returned in the condition advised to you when you request the return.

How freight is handled

Freight is calculated at checkout from the delivery postcode and the size of the part. Large panels travel as bulky freight on a pallet network, and smaller parts go as parcels.

If a return is approved, TO CONFIRM: who pays return freight and how the item is sent back.

How to start a return

Contact us through the contact page.
Have your order details ready.
Tell us whether the issue is wrong fit, damage, or change of mind.
Provide photos or other details if requested.

TO CONFIRM: steps for assessing, approving, and processing refunds.

Refunds

TO CONFIRM: refund method, timing, and whether original freight charges are refundable.

Prices are in Australian dollars and include GST.

Need help checking fitment first?

You can send your VIN through the contact page before you order, and the team will confirm the fit before purchase.